Skip to content

Kindly note that our Online Customer Care lines are open from 9am to 5pm from Monday to Saturday

SHIPPING AND DELIVERY  T&Cs

Business days are from Monday to Friday


Delivering your goods to you swiftly and safely is so important to us. We value every single customer that's why we trust our deliveries to our carefully selected courier. It's also why we ask that your order be signed for, if you cannot be there then please let us know if you have an alternative i.e. colleague, neighbor etc. 


Please note that weekends and public holidays are not included as deliveries might be affected by these variables.

  • Orders Below ₦100,000 
  • Orders Above ₦100,000 
  • Standard Delivery Method costs ₦1,500.00 within Lagos & Abuja.

  • Order Arrival is ( 1 - 3 business days) within Lagos & Abuja .

  • Standard Delivery Method costs ₦3000.00 outside Lagos & Abuja.

  • Order Arrival is (5 - 10 business days) outside Lagos & Abuja

  • Standard Delivery Method is free within Lagos & Abuja

  • Order Arrival is ( 1 - 3 business days) within Lagos & Abuja

  • Standard Delivery Method costs ₦3000.00 outside Lagos & Abuja.

  • Order Arrival is (5 - 10 business days) outside Lagos & Abuja.

OTHER IMPORTANT INFORMATION

  • Essenza is not responsible for any damages caused after delivery.

  • Essenza bears no responsibility for goods signed by an alternative person.

  • All claims for shortages or damages must be reported to customer service on the day of delivery.

  • We are unable to redirect orders once items have been shipped.

  • If you have any further queries regarding essenza.ng delivery, 

    please contact our Customer Services Team at info@essenza.ng or 0700ESSENZA from Monday to Saturday 9.00am - 4.00pm.

  • Free pick up in stores.

  • Customer must sign for all orders upon receipt.

  • At delivery, the customer must ascertain that the order is correct and delivered in good condition before signing.

  • The delivery time starts after order has been processed to the day one of our delivery associates makes a first attempt to deliver to you.

Tips & Trends

Join our exclusive community to enjoy latest updates on niche fragrance, skincare, and makeup brands.

Free delivery - Essenza Plus+

Our free delivery within Lagos & Abuja for all our Essenza Plus+ subcribers.

Satisfied or refunded

See our refund policy for more

Top-notch support

Contact for any help with your order

Secure payments

Our payment systems are safe and secured