SHIPPING AND DELIVERY  T&Cs

Business days are from Monday to Friday


Delivering your goods to you swiftly and safely is so important to us. We value every single customer that's why we trust our deliveries to our carefully selected courier. It's also why we ask that your order be signed for, if you cannot be there then please let us know if you have an alternative i.e. colleague, neighbor etc. 


Please note that weekends and public holidays are not included as deliveries might be affected by these variables.

  • Orders Below ₦100,000 
  • Orders Above ₦100,000 

  • Standard Delivery Method costs ₦2,500.00 within Lagos & Abuja.

  • Onforward Delivery Method costs ₦3,500.00 within Lagos & Abuja.

  • Order Arrival is ( 2 - 4 business days) within Lagos & Abuja .

  • Standard Delivery Method costs ₦5,000.00 outside Lagos & Abuja.

  • Order Arrival is (5 - 7 business days) outside Lagos & Abuja

  • Orders placed after 12pm will begin processing the next business day

  • Standard Delivery Method is free within Lagos & Abuja

  • Onforward Delivery Method is free within Lagos & Abuja

  • Order Arrival is ( 2 - 4 business days) within Lagos & Abuja

  • Standard Delivery Method outside Lagos & Abuja is free.

  • Order Arrival is (5 - 7 business days) outside Lagos & Abuja.

  • Orders placed after 12pm will begin processing the next business day

OTHER IMPORTANT INFORMATION

  • Essenza is not responsible for any damages caused after delivery.

  • Essenza bears no responsibility for goods signed by an alternative person.

  • All claims for shortages or damages must be reported to customer service on the day of delivery.

  • We are unable to redirect orders once items have been shipped.

  • If you have any further queries regarding essenza.ng delivery, 

    please contact our Customer Services Team at info@essenza.ng or 0700ESSENZA from Monday to Saturday 9.00am - 5.00pm.

  • Free pick up in stores after 24hrs of placing the order

  • Customer must sign for all orders upon receipt.

  • At delivery, the customer must ascertain that the order is correct and delivered in good condition before signing.

  • The delivery time starts after order has been processed to the day one of our delivery associates makes a first attempt to deliver to you.