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Essenza Customer Care

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Visit our official Stores across Nigeria & Ghana or Shop Online for your 100% authentic fragrance, skincare & makeup products.

Official Essenza Loyalty Program. Sign up and get access to our loyalty program in store and online.

Purchase gift cards for your loved ones & family at or at any of our stores.

Purchase gift sets and enjoy combo products and offers of your favorite fragrances, skincare, 


Where are Essenza Official Store?

Where are Essenza Official Stores?

Essenza Stores has a wide selection of leading international fragrance, skincare & makeup brands. Products on Essenza Store are 100% original 

Do I have access to customer service?

Do I have access to customer service?

Yes! You have access to customer service. Please reach us by filling the contact form here

Are all products on Essenza original and genuine?

Are all products on Essenza original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original products. We make a lot of effort to ensure all products listed on is quality and supplied from the brands.

How do I place an order?

How do I place an order?

Ordering on Essenza is easy!
Once you have found the product you want to buy, just follow the steps below:

Click on ADD TO CART to add this product to your cart

Click on Cart in the top right corner


Register an account or Login into your existing account by entering your Email and password >> Enter your shipping/billing information, ensuring your address is complete and accurate >> Choose Delivery Method >> Door Delivery or Pickup Station >> Choose your preferred Payment Method >> Click on CONFIRM ORDER to complete your order.

Once your order is placed, we will either automatically confirm it, or we will call you for confirmation in case we need more details. (Please note that this confirmation is a mandatory step before we ship your order)

Need help placing an order? Call our Order Line - +2349062277470

How do I know if my order has been confirmed?

How do I know if my order has been confirmed?

We'll send you an email once your order has been confirmed. You can check the status of your order anytime by following the simple steps below:

Log in to your Essenza account

Click on My Account in the top right corner of the Essenza homepage (Your name will appear here if you're logged in)

Click on Orders on the left panel

Click to see more details of the item

This will show the status of your product

Can my package be delivered to an office address?

Can my package be delivered to an office address?

Yes, your package can be delivered to any address that suits you. Simply enter your preferred address as the delivery address when placing your order.

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